Hello science friends! We want to thank you for the wonderful support you've shown us over the last 10 years. You are an amazing bunch of geeks and we love you all—but, as we all know, nothing stays the same forever. Up until now, we have been doing all of our garment printing in-house but this has become difficult for us with the recent news of our main supplier, American Apparel, declaring bankruptcy. This, combined with our pressing desire to offer our customers more than just shirts, has tilted the balance of our pros and cons list. So, after a lot of deep thinking, late-night-coffee-drinking and many restless sleeps, we have decided to shift our printing and merchandise management to a fantastic drop-shipping company in California.
Yikes, what does this mean? Don't worry, it's all good! It means that our website will soon be able to offer more products: t-shirts, tank tops, hoodies, leggings, pillows, totes, mugs, posters, etc.
Can I still place orders from Canada? Yes, you can but all shipments will now be coming from the USA which means a longer wait time for Canadian deliveries and possibly customs fees as well (...sorry). Please review our shipping page for estimated delivery times. You will also notice an increase in our prices from what you are accustomed to as our default currency has become USD. We have included a currency convertor drop-down menu at the top of our website to help you with this transition.
Can I place orders from the USA? Absolutely! Since we now operate from California, shipping throughout the USA is easy-peasy.
Can I place orders from all other countries? Soon! We're still tweaking things.
Will the designs look the same? Yes, our designs will remain somewhat the same but the printing process will be a little different, so we cannot guarantee absolute consistency with what you may have purchased in the past. The ink will be eco-friendly, the same as before!
Can I return or exchange an item I've purchased online? Our return/exchange policy has changed dramatically. We urge you to read our return policy page to get the nitty-gritty. Basically, being that our items are now fulfilled by an outside company, sizing-error exchanges can no longer be done on-the-house, so please please please measure twice, cut once! And 100% cotton shrinks, so sizing up is never a bad idea. Of course, exceptions and arrangements can always be made in special circumstances. It never hurts to ask! Please check out the sizing & care video on our size guide page.
Will you still be selling your merchandise at shows and conventions in Canada? We have decided to finish off our remaining events of 2017. After that, Ms. Antimatter will no longer be selling merchandise at shows—opting for online sales only. Please visit our upcoming shows page to see where we'll be next.
On a personal note:
For my regular repeat customers in Canada, I know that this will come as a bit of a shock. Those of you who know me from the convention circuit know that I am a total control freak so this decision to outsource my printing and production to another company is one I don't make lightly. If you have any questions whatsoever, don't hesitate to email me. Thank you so much :)
Danielle Di Vincenzo /Ms. Antimatter